I purchased Sublab this afternoon. It looks like an excellent product, and unfortunately there was no demo available so I thought I’d take the plunge and make the purchase.
However I haven’t been able to activate the product. When I paste or type my activation code into plugin to activate it i receive the following error message:
“Your computer is not on the internet. You’ll need to connect and try again!”
I am certain my computer is connected to the internet and have tested the connection.
Can anyone offer any assistance or guidance on how to solve this problem please?
Hello Julia,
I can 100% assure you I have turned off all or any security software, firewalls, or proxy servers. And I am positive that I have no network utilities of any kind running on my system.
I have upgraded from 10.10.5 to 10.11 and that fixed my "not valid 64 bit AAX plugin problem", now I am getting "your computer is offline" error, I have troubleshooted and turned off all firewalls, turned off OS system firewall, tried safari as default browser, tried chrome and turned off all security features, same error. Is there a way I can utilize offline activation as this is clearly not working?