I got in touch with support on 8th October but nobody has responded, it’s now 27th October.
More generally on support is there a problem with support at the moment? Overwhelmed? I got the automated response so a ticket should be logged. 15 working days is a long time. My question is below.
I own both SubLab and SubLab XL and previously purchased the SubLab XL Pack Bundle that says you will get all future pack updates free - How do I get the new Mr. Bill pack?
It’s not appeared in my account. When I look at my account the bundle it has a limited number of times I can download it (9 remaining), and it seems unusual to have to download the entire bundle for one pack, so how do I get it?