Support? Bundle Pack Updates

SubLab XL
1

Hi,

I got in touch with support on 8th October but nobody has responded, it’s now 27th October.
More generally on support is there a problem with support at the moment? Overwhelmed? I got the automated response so a ticket should be logged. 15 working days is a long time. My question is below.

I own both SubLab and SubLab XL and previously purchased the SubLab XL Pack Bundle that says you will get all future pack updates free - How do I get the new Mr. Bill pack?

It’s not appeared in my account. When I look at my account the bundle it has a limited number of times I can download it (9 remaining), and it seems unusual to have to download the entire bundle for one pack, so how do I get it?

Thanks

2

Hey Russell,

Many many apologies for my delayed response :pray: I just responded to your support ticket but I’m going to post this here in case it helps anyone else.

Please download the pack bundle again from the download tab inside your FAW Account. Once you unzip that folder you’ll see the new Mr Bill pack inside.

Don’t worry about running out of download. We can reset your downloads for you any time, just send us a message :slightly_smiling_face: I just reset yours Russell.

Take care,
Julia

3

Thanks Julia, appreciate you getting back to me.

2 Likes
4

Hello everyone. Are you able to import the new “Hits DNA 2” pack into SubLab XL 1.0.4? I get an error message.

5

It’s working here for us @jeyz1176…what is the error message you are getting?

Gavin.

6

Hi Gavin,
I get this message : “We were not able to import the pack. Try again or contact support@futureaudioworkshop.com”
I do as usual though, I don’t get it :thinking:

7

Hi @jeyz1176 are you on a Windows machine?

I’ve gotten a few messages from Windows people reporting this error specifically with the Hits DNA 2 pack. We’re looking into it, please hang tight :pray:

8

i can confirm, i’m getting the same error message, i bought the pack from “pluginboutique”, and im not able to import DNA 2 pack.
all other packs works normally

9

Hi @mkinch okay thanks for letting me know. We’re working on it, will give you an update when we have a solution :pray:

10

Hi @Julia , yep I’m on Windows 10.
On the other hand, all other packs work flawless.
Thank you so much for taking a look :pray:

1 Like
11

I’m on Windows 11 and have issues with the Hits DNA 2 pack.
I tried unpacking the subxlpack and placed it in the preset folder and it worked.f

1 Like
12

Hey @rrahim thanks for letting us know. Will still update you all when I have a new version of the pack ready.