Hey @NBP
Could you try a fresh install and then try to install our latest beta (you can find it here)?
Fresh Install:
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Delete any old SubLab installers you might currently have on your computer.
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Locate your FAW/SubLab files on your computer. Unless you’ve created a custom filepath, the files should be located at this filepath: “/Library/ApplicationSupport/ FAW/SubLab ”
At any point did you move some of the files around? Do you use a custom filepath for VSTs? Please look around and see if you find any SubLab files in other locations and then delete them all.
Please go into “/Library/ ApplicationSupport " and any folder related to DAWs, audio, etc. Delete all SubLab component files you find.
Delete these components:
Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins> SubLab.aaxplugin
Library/Audio/Plug-Ins/Components/ SubLab.component
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If you have created and saved custom sounds on this computer, please copy and paste them out onto your desktop before deleting the program files. They are in the “…/FAW/SubLab/Patches” file, either given a custom name by you or titled ‘My Subs.’ Also, if you imported your own samples, drag out the “Imported” folder inside the “Samples” folder.
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Then delete all the "…/Library/ApplicationSupport/FAW/ SubLab " files.
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Restart your computer and install the beta from the link above. Please use the default installer settings (ie don’t create a custom filepath for now). Also, please make sure that your DAW is closed while running the installer.
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Once you’ve completed all the installer steps please restart your computer again.
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Now, launch ProTools again and try to add SubLab to a new track.
Please let me know if that helps or not,
Julia