Just need to clear all the machine tied to my sub lab so i can get a new computer in. My laptop got recently stolen.
That’s terrible that your laptop was stolen but glad your back in actions.
If you send a request through to support, @Julia will clear the slots asap if she hasn’t already done so.
I’ve been waiting 2 days to hear back about resetting my IDs after a simple OS update on two computers. I had 800+ plug-ins transferred with zero issues within a few hours. SubLab is literally the only plug-in that wasn’t reactivated same day. At this point, it is impossible to use SubLab in any serious projects if it takes days to re-activate, when others take minutes. Hopefully they get back to you sooner. All I’ve received is an automated robo-message with no support ticket# or anything. Is “Julia” an actual human?
You sure about that? I’ve been waiting 2+ days…
We’re always trying to improve support. Did you send the message via email@example.com? If you got a robo-message without a ticket then that sounds like facebook. Let me know how you contacted support and we’ll try and make the messages clearer.
We also have a support request box on the home page.
Thanks for the patience! We’re working on a new system that will remove these issues and allow you to manage your own activations, but t takes a bit of time obviously.
Facebook? Dude, I sent an e-mail to support on Monday and got a robo-message. Just sent another message through that “contact us” box and got the same exact robo-message.
Ok, @deecee212, just had a chat to Julia ( she’s a person not a robot AI ) and if you send through your email to me via pm, she’ll bump you up the list.
The site was down for a server upgrade last week and she has a backlog that she’s working through the past days.
“Sorry, you cannot send a personal message to that user.”