If you can’t reset our Activation slot in real time, kindly let the users do it, so we dont waste any time here waiting for your response. That’s not a rocket science in your end.
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Hi there 
once you submit a support request (using the “help” box on any page on our site) we will reset activation slots within 24-48 hours Monday-Friday. Occasionally, when we are experiencing a high volume of requests it may take a little longer.
We are working on implementing a method for users to manage activation / deactivation on their own. In the meantime, we’re doing resets as quickly as possible 
Yes, we are working on a new activation system that will allow the user to reset their own activation codes. Please bear with us until it is ready!
Thanks,
Gavin.
I actually need to reset my activation slots. Do i contact you all here? Or is there an email i reach out to?
@davinciiproductions, if you sent a mail to support@futureaudioworkshop.com @Julia will clear the slots for you.
Gavin
this take forever. please just let customers reset activation slot from website. this is making updating/upgrading your machine unnecessarily harder.
Hey @2pmnaps,
Thanks for the feedback 
How long is ages? I can try and see if we can speed it up…in SubLab XL this is all allowed by the user, but you do need to be logged in and do it via SubLab XL. The thing is if you do it via the website, then the plugin is going to have to dial home to server every time it launches and people really don’t like that also…
it’s been 41 hours, i’d say that’s ages. right now if you want to authorize the plugin, you have to login instead of just punching in codes. so you’re dialing home anyway.
nevermind, it was reset already. somehow there’s no notification in my inbox aside from closed support request. 8 hours is still kinda ages though, that’s one lost session there.
Sorry about that @2pmnaps…do you want a free upgrade to SubLab XL? If so just let us know and we’ll sort you out.
i already have sublab xl. and the pack bundle. just lowkey annoyed how, as op puts it, time is wasted waiting for response. and irked because gavin’s response not only felt like downplaying the issue, but making excuses that won’t work in most people situation. oh while at it, let’s add some more. most updated installation file from pluginboutique crashed in sequoia. had to wait (again) for support response sending me a link with installation file that work. why? because purchasing not from faw means you cannot download installer from your faw account. and yet when authorizing, you have to login to faw. and now i just got a response from support asking for my license code (for a reset), 5days after the original request. so i don’t know what’s happening in faw but sounds like things are allover the place.
I’m really sorry you’ve had to jump through hoops and wait so long—that’s not the experience we want anyone to have. Thank you for sticking with us and letting us know where things broke down.
- When did you buy from PBoutique? If recently then they must still be sending out the old installer which needs to be fixed
- If you need help again just post on here and we’ll expedite the case to the top of list.
bought it since sublab. but they do have the latest 1.0.4 version yet somehow the one downloaded from there crashed on authentication, but the one support sent is not crashing. there’s also possibility that both installation files is not crashing, it’s your authentication server that is causing the crash. which made the topic loop back to original subject: sublabxl need to ‘call home’ anyway, why not letting users reset their activation slots on website? really, all these back and forth is not necessary if you guys were forthcoming and apologetic about the problem rather than minimalizing it. as a user i’d love to support good developers especially local ones, but being unable to use my purchase for days while getting responses like “how long is ages” is really turning things sour
Hey @2pmnaps thanks for bringing this to our attention - we have sent the latest installers to Plugin Boutique however it sounds like there may be an older version still floating around in their account area. I’m going to get in touch with them now to make sure that the latest installers are available in the user accounts/downloads area.
In order to support deactivation via the website, SubLab XL would need to be regularly phoning home to check activation status which comes with its own set of tradeoffs. Currently, SubLab XL only connects to our server during activation and deactivation, not on an ongoing basis. So far we’ve made the choice to minimize background connections, but we’re always looking at ways to improve the activation system — so your feedback is both helpful and appreciated.
Thanks again for sticking with us — it really does mean a lot. We hit bumps in the road sometimes, but we’re committed to making things right and making improvements wherever we can going forward.
while i appreciate the explanation, it fails to address the core issue: i’ve been unable to use a purchased product for days, solely due to support delays.
i’d argue that sublab’s web deactivation doesn’t require constant ‘phoning home.’ if sharing is a concern, incentivize legitimate purchases with consistent, valuable updates.
the fact remains: your only available solution for this issue relies entirely on your support team, and their response times are unacceptable as they exceed promised times.
furthermore, the inability for non-direct faw customers to download products from your site exacerbates these issues.
i must emphasize that my irritation was significantly escalated by gavin’s response, which i perceived as minimizing the severity and impact of my complaint. frankly, the consistent message conveyed by faw’s communication on this matter is: ‘this is our choice; you simply have to accept it.’ this stance is disrespectful to a paying customer facing workflow interruption.
Hey @2pmnaps — I understand where you’re coming from, and I’m really sorry again for the delay and disruption you experienced. That’s not the experience we want for our customers.
We’ve taken your feedback on board and I’ve also followed up with Plugin Boutique to make sure the right installers are being delivered inside their downloads area.
Thanks again for your support and for taking the time to share your perspective.
while i accept your apology for the delay, i feel that the communication regarding this issue is further minimizing the significant impact it has had on my workflow. beyond following up with plugin boutique, your response shows nothing substantial in terms of truly ‘taking the time’ to address my complaints or demonstrate that my specific feedback has been ‘taken on board’.
so far, there’s no assurance should this issue happen again, the same delay and disruption won’t persist. i still can’t download directly from faw as a non-direct customer, and remain dependent on slow, potentially dismissive support for basic function such as activation reset or latest update.
Hey @2pmnaps — I understand you’re looking for stronger assurances, and I respect that. Yes, Plugin Boutique is double checking as we speak to make sure that all the installers available on their end are all the latest versions. While I can’t promise an immediate overhaul of our systems, I can tell you that we will be discussing improvements internally. Beyond that, there’s not much more that I can add at this moment.
Thanks again for engaging and sharing your experience, I’m going to send you a DM now.
i guess it is indeed rocket science