Sublab does not show up in pro tools

Im not sure what the issue is. Its been 12 days and I still have no answer. I purchased Sub lab like 5 years ago. I have the license key on my computer, and all my downloads from 3rd party packs like decap etc. When I log into my account, my sublab purchase does not exist… but the 3rd party packs do… I am completely lost. Never had this issue. I am trying to redownload sublab, but i cant because the only thing showing up in my account is the 3rd party stuff…Kind of ridiculous. I asked for help 12 days ago. Not one response. I am considering not even using this plug in anymore if this is the kind of issues i am having.

Hey Ethan - just responded to your support message :slightly_smiling_face: