Hello, I’m unable to login to the app. I can’t reset my password, I’m basically locked out. This seems to be an ongoing issues for new activations. Nobody has responded to my support request email. Please help me use your product.
Hey William, I just had a look on support and it seems my colleague Ellis has filled you in. We’re working on the update for compatibility with macOS Sequoia right now, we’ve added your email address to our list, and as soon as it’s ready we’ll email it directly to you.
Hello Julia,
Do you have a timeline for how long that will be?
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can you add me to this email list too please, it’s a really frustrating issue that happens with sublab XL each time a new Mac update comes out that shouldn’t really happen
Yes, agree 100%, we use a check for the operating system and this gets broken, especially now since Apple move beyond keeping it 10.X for there updates.
We’ve figure out a solution and have tested it and it seems to work ok. Hopefully this stops happening every time Apple release a major version update.
On the timeline, looking at Friday for releasing the beta.
brilliant, that sounds great! is there any timeline for the official release as I try to avoid beta updates 
The Beta Update you sent doesn’t work, and I can’t login into the app.
Can you check the latest version here:
I’m still not able to login into my account to retrieve my license number. I need help with that as well please. When I attempt to reset my password, I never get an email.
Will
This absolutely does not work and crashes upon launching. At this point it feels like you have a broken product and shouldn’t be selling it. It crashes, you can’t login, this is really frustrating. If you can’t provide a real solution I would like a refund.
Will
@Julia can you make sure William can access his account?
Hey William,
I just sent you a DM with a new password. Please try to login with the details I sent you. Let me know if you are able to sign in or if you run into any issues.
Take care,
Julia
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Hi Julia,
I’m now able to login to my account, and with the password you gave me the application now launches.
Thank you,
Will
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Great! Glad that you’r up and running now 