Unable to activate SubLab XL

SubLab XL
1

I just bought SubLab XL directly from the website. I installed on my windows 11 computer and try to login to the plugin, and it keeps saying license not found. I have tried re setting my password and logging in through the stand alone sub lab app and that dose not work either. Please help me!

2

Hi,

We’re looking into it right now.

Thanks,
Gavin.

3

Ok, so I’ve had a look and can activate ok…can you post a screen shot ( hiding any passwords or activation codes ) so I can see what is up?

Thanks,
Gavin.

4

Screenshot 2023-06-24 123604
Screenshot 2023-06-24 1236041910×1023 163 KB

5

It still wont work. I don’t have an authorization key, the instructions say to authorize sub lab xl by logging in through the vst.

6

Hey @CindyFlopper :wave:

I think I see what the issue is and fixed it. Could you please try again? :pray:

Take care,
Julia

7

Thanks Julia! Whatever you did worked somehow. Will I be able to authorize on 2 other computers as well?

8

Hey @CindyFlopper yup! You can have SubLab XL running on 3 computers at a time.

And, you can also deactivate machines like this: https://support.futureaudioworkshop.com/hc/en-us/articles/6192973784855-How-can-I-deactivate-my-computer-

9

Hi I have a the same issue but mine is on a reinstall on the same device please help as I need to fix a bassline in a project that has been singed & cant move forward :frowning: