Unable to activate Circle2

Circle Synth General
1

Hi,

I’ve contacted support (Ellis) who’s outlined several steps and suggestions to help me activate Circle2.

I’ve tried everything Ellis recommended but I’m still encountering the same error: “Can’t connect - visit support.circlesynth.com”

Then when I navigate to said URL, it redirects here: http://ww38.support.circlesynth.com/

The only text on this URL is this: “Buy this domain.”

I’ve sent Ellis multiple email reminders for an update but it hasn’t been successful.

Could someone please assist me?

2

Hey there, thanks for reaching out! It seems that there’s an issue with Circle activation at the moment, we’re looking into it. I’ll get back to you ASAP :folded_hands: apologies about this!

3

Hi Julia,

Can I get an update please? Is offline activation possible, or can you activate it on my behalf at your end?

I purchased this software almost a month ago and still am not able to use it.

Thanks,
David

4

Hey David,

I’m so sorry about this :folded_hands: Currently offline activation isn’t possible, just online (normally). We’re still working on getting activation fixed.

If you can hang on, I’ll keep you updated and you can have the 30 day refund period reset from when you get up and running so you have a proper chance to check out Circle. Otherwise, if you’d like a refund now just let me know!

Take care,

Julia

5

Ok…it should be working now…can you check and make sure @davjac

6

Hi, it is still not working. I entered my activation code and received the same error I’ve been receiving so far @Gavin_FAW

error
error1063×655 69.3 KB

7

Hi @Julia,

I’m still unable to activate Circle. Please proceed with a full refund.

Thanks,

David.