@Julia I feel ignored. I’m a loyal customer too. I really need SubLab XL working. I’ve taken the time to document the issue in quite some detail as I expected would be required obviously, and I have also gone through some very useful information for you with a view to easily resolving this issue quickly; effectively, I have figured out a solution which will almost certainly resolve this issue. I’d have thought this is a great service to your team, regardless of the fact I am unable to provide you with the solution in the form of a coding script - if you read the solution you will know what I mean and I am sure you will see value in it. It’s a problem solving formula being applied to the issue to identify how the issue can be resolved easily, so it isn’t necessary for me to know coding to have provided you with at least that bare minimal information. The fact is, the issue is identified and the solution is also identified, now the coding expert is required to look at the things I have pointed out and write an update with the necessary script for both the original SubLab and for SubLab XL. As stated, I am only able to still use SubLab because by the will of The Almighty I bought SubLab when it was on v1.1.3 and still had the zip folder with that version in it by the time I figured out no update since that one is going to start working again on my system because it seems you think there is a problem with the coding script which actually allows it to run and have clearly altered or removed it from SubLab at some point after v1.1.3
The solution is pretty simple: identify which coding script associated with SubLab v1.1.3 has been altered or removed and has caused SubLab to not respond to the synth/softsynth keys being hit, then address the issue by redoing the coding script so that it works again. You may very well have to use Acid Pro 10 or Acid Pro 11 to aid you in identifying the issue too. You won’t know if the solution has been addressed otherwise. I’m pretty certain Magix will be more than happy to send a free copy of Acid Pro 10 or Acid Pro 11 to you so that you may address the issue easily and so you can assure your current and future plugins and updates will work with Acid Pro.