SubLab XL Not Responding

I recently purchased SubLab XL from Plugin Boutique. I’ve tried every trouble shoot and folder storage. But Every time I open it up, it asks for my activation code. When I enter the code and email still no sound. of volume movement when I press the key on my keyboard, the DAW keyboard (LOGIC PRO X) or manually input a midi note. Some fathers day gift. And Plugin Boutique won’t respond. HELP!PLEASE!