SubLab XL not showing up in Activation Codes :( Cant reinstall on same device after issues

it shows in my account under orders & downloads but not in Activation Code & when I try to install in cuebase pro 13 it said no licence found contact support & have a project to fix that I used XL in im on a deadline please help :frowning:

Hey there :wave:

Sorry about this! Were you able to get help with support? If not, please send me a DM with your email address and I’ll look up your ticket :pray:

Hi Julia I did get a reply but its still not working yet :slightly_frowning_face: I hope someone can help me.
My email address is
kind regards scott

Okay, I found your ticket and just responded. Please look for my message and I think you will be able to get up and running now :pray: