I just purchased the upgrade and cannot get it to register via login. It just gives the error “No license found - The user does not have a license” [Screenshot 2022-08-30 012025] I saw threads regarding login issues and downloaded/installed the beta, but the same occurrence persist.

Ok, we noticed that the database ran out of activation codes, we’re just adding them now and @Julia will send a pm once she has added the activation code to your account.

I am having this same issue also

@Julia Will this be fixed soon?

She’s working on it right now @brammerbiz :+1:

Thank you! Ellis got me working! [image]

Is there a plan to fix this for everyone? I received an email that it was fixed and it still didn’t work when I tried a few minutes ago.

@Producer , we had to go back systematically through all the customers who purchased Sublab XL during a certain 12 hour period and update there accounts with the codes. This should all be done now. Are you still having an issue? @Julia can have a second look and see if something is up if this is the …

Hey @Producer could you please send me a DM with the email address you used to place your order?

@Julia I’m not sure how to send a direct message. The directions say to click your avatar and select the mail button, but I don’t see any button.

No license found

SubLab XL

LabDog September 1, 2022, 4:34am 14

Thank you! Ellis got me working!

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No license found

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