Activation vailed for SubLab XL Crossgrade from SubLab bought via Plugin Boutique

[Wes]

Hi,

I bought Sublab via Plugin and instantly liked the sound.
Immediately after I bought the SubLab XL Crossgrade from SubLab also via Plugin Boutique, but every time I try, the activation fails…

I did use the button click here for activation code from another shop.
Everytime I get the pop-up that the activation failed and “We can’t find a license for this activation code.”

Is the crossgrade not an upgrade?

Best regards,
Wes

[Gavin_FAW]

Ok, can you send the code over to me via pm?

Not sure what is up but will take a look and get you up and running asap.

Thanks,
Gavin.

[Wes]

Hi Gavin,

thank you for the helping hand.
A stupid question but how do I sent you a DM in this forum?

It seems I can only reply to this topic.

Best regards,
Wes

[Gavin_FAW]

If you click on my picture, a window should appear that has a “Message” button…just click that. I’ve also sent you a pm now

[Wes]

Hi Gavin,

unfortunatly I don’t see the “Message” button

Can you DM me please?

[Gavin_FAW]

I’ve sent you a PM @Wes…maybe there is some restriction on when new users can send pms…either way check your inbox, you should have one of those even if you can send me a message directly for the moment.