Activation ID Reset

Hello, a few days ago I tried to load up Sublab after a few months of not using Ableton, had it installed previously but when I went into Ableton today it’s asking for an activation code and it says they have all been used, I’ve emailed support with my activation ID number hoping for a reset within a few days but I haven’t gotten an email back unfortunately, would really like to get in touch and figure out this issue out, thanks