Is Plugin Boutique ever going to get it together?

SubLab XL
1

It’s been months and months and Plugin Boutique appears to have not done a single thing to address their issues with downloading the latest version of SubLab XL (for Mac users anyway.) They still have the latest version listed as v1.1.5 (which is not even a version that exists, as far as I’m aware) in my account, but any attempt at trying to download the supposed update just sends me back to Plugin Boutique’s main page, without downloading anything. I’ve contacted them about this and was told they’d look into it (as mentioned, this was months ago,) yet still nothing has changed. I know the people at FAW have reached out to them too, but they just don’t seem to be interested at all in keeping some of these FAW plugins up-to-date.

If it wasn’t for the download links that get posted regularly in here, I would have absolutely no way to update my copy of SubLab XL (and probably the other FAW plugins as well) because Plugin Boutique still won’t fix their downloads/installers after all this time. I’m just absolutely baffled by the neglect on their end to make sure they have the latest version of a plugin purchased through them, and then their refusal to correct the fact that the download link just redirects you back to their main page without downloading a single thing. I’m very cautious about purchasing products through them anymore because they’re doing an awful job of making sure I have access to the latest version of a plugin (maybe more than just one) purchased through them.

The absolute disregard for maintaining the FAW plugins that they sell is pretty shocking to me. I’m sorry for the lengthy rant, but PIB is just doing such an embarrassingly bad job at one of the main things that they’re supposed to do (i.e., sell plugins and keep them updated and downloadable for the purchaser.) So far, my PIB experience with SubLab XL stopped after the “sell plugins” stage. They got my money, and since then, have not bothered to provide a functioning way to update the plugin beyond v1.0.4 through their site, and they’ve never followed through on any emails to them regarding the topic.

2

FAW holds responsibility here as well. The only plugin company I know of to rely on Pluginboutique for all post-purchase downloads is Excite, but PB is their exclusive sales channel and they don’t offer sales on their own site

In every other Pluginboutique purchase I’ve made I get a serial number or a redemption code, register with the plugin maker and deal with them at that point. FAW needs to step up and manage product delivery for all registered software. I own SubLabXL and paks and unless this issue (which I wasn’t even aware of) gets cleared up I’m holding off on future FAW purchases.

3

I agree!! I purchase Notes and it shows up in my DAW manage plugin as manufacture unknown, but Sublab XL and Sublab states that future audio is the manufacture of those vst’s. Try to communicate this to the FAW crew that this might be the issue why my DAW isn’t allowing Notes to show up in my DAW vst list. Haven’t heard back yet. So I agree, FAW holds responsibility. The info they give about there plugin should be accurate, it says it works with certain Os. When I spoke with FAW team about Notes not showing up in my vst’s and the stand alone crashing, they told me my Os is the issue. They still have Notes Compatible with Mac OS 10.12 and higher thus far. Anyhow, still haven’t heard back from them regarding the unknown manufacture that shows for Notes. Which I think, that might be the issue. Because Sublab and Sublab XL manufacture as future audio, and those 2 vst show up in my DAW. Jusy saying :woman_shrugging: