SubLab not loading presets/getting no sound

Hey all, I just purchased SubLab, running it on Windows 10 in studio one 5-I installed everything properly and it loads up, however when I go to select a preset, it doesn’t load it. The drop down menu stays open after I click one and simply does not load. I tried the sampler and it loads the file, but still plays no sound when I trigger the midi signal on my keyboard/DAW.

I’ve tried uninstalling and reinstalling, but cannot find a solution to this issue. I’m really excited to start working with this plug-in don’t know what’s going on here. if anyone can help I would really appreciate it!