To whom it May concern, I have purchased sublab from online in December I believe, I downloaded the file from plugin Boutique I think and once the fire was on the computer I opened up the file I went through the process of installing the VST to my PC but the program does not appear ear on my d.a.w I have been trying to make contact with with future audio workshop via social media via email and now via this online platform and I still cannot get any help to install the program I even followed the instructions which is is on on plugin Boutique and it still doesn’t show up up in my d a w please help please contact me or use a remote computer access to enter into my PC see and load the program am into my PC from your desktop
We always answer support emails and the other channels (facebook pms etc), so sorry if you slipped between the cracks of us and PluginBoutique.
First, what is you DAW? Also have you installed the latest version from the website? 1.1.3-RC3
Answer here and I’ll walk though it with you. Glad to have you on board with SubLab and I reckon we’ll have you up and running in no time
Thank you for your reply the DAW I am using is propellerhead reason 10. I not sure if I have downloaded and installed the latest version from your website have you got a link to that website so I can go straight there and try and download it again
I actually saw this question on Reddit today.
Do you have the path set correctly so Reason can find SubLab VST?
Ok, let me know how it goes. It’s Friday night so will probably be tomorrow before I can reply again.
yes i have installed 1.1.3 from your website
i dont know if i should install vst 32 bit or vst 64 bit
Install both will be fine, but you’ll use the 64-Bit. We’ll put together a help page tomorrow.
First, are you installing it on the C: drive or do you change the location? I’m here all the time and will walk you through it here.
C: drive … needed 20 characters
Is there anyway i can call you? Get this over and done with
Or can you enter my pc through a third party website to control the mouse and install it that way
I’m not sure that would help much…
First can you confirm that you have the folder c:/Program Files/FAW/SubLab on your computer.
After running the installer you should have SubLab.VST and SubLab.VST3 on your hard disk.
If you search for SubLab.vst or SubLab.vst3 do any results show up?
Hi mate this is ridiculous ive been waiting for months and still nothing. U have a good vst but the service is very very poor. Feels like i lost out of £50… I NEED HELP WITH THE VST PLEASE.
We’re totally up for helping, can you give me answers to the question above?
Riggggght after all this time of trying and giving up, the sublab has finally installed but now i don’t know the activation code. Im going to see if i can find it
I’m delighted you got it going! Have you any idea what the problem was?
For the activation code, if you send me a pm with the email address you used when purchasing Sublab, I’ll be able to look it up for you? It’s 9pm here, so it might be tomorrow by the time I get to it though.
i just installed all the vst2 vst3 and the rest of them, to be honest, i wasn’t expecting it to work, and now i need an activation code and i couldn’t find it anywhere, so i just ended up buying 808 studio 2. so its ok now because you guys said that you refunded me. sorry about not knowing how to download it
ghi Gavin not to worry about sublab anymore i ended up buying and installing 808 studio 2. took me about 10 minutes to get up and running. sub lad took me from Dec 2019 till now to figure what was going wrong. it probably was my fault but the customer’s service on your end needs a bit of tweaking. i probably wont make a bad review about your service but just as a heads up against your competitors 808 studio 2.
Yeah, no problem @DAV3, not sure why it ended up being an issue but it can happen and thanks for your patience!
Hi Gavin i dont think i got my refund for the product sublab which i bought but couldn’t install. Can you show me proof of refund please