Hi,
Has anyone had issues installing Notes?
Notes crashes/hangs after 45-minutes of Reason 13 attempting to scan the plugin.
I put in a support ticket, and received a message that stated their response may take longer than usual. So I decided to put a query to the FAW community.
Any insight would be greatly appreciated. Thanks.
Ok, this is a new one, I’ll open a ticket here and try and get you a fix asap.
Have you tried any other DAWs?
Hi Gavin,
Thanks for your reply.
No. I also run Ableton, but it’s not my primary DAW. I’ll give it a try.
Yeah @T.R.U.E, see if it loads in Ableton and that will let me know if it is an installer issue or not.
Hi GAvin,
I just tried loading Notes in Ableton 11 Suite, and it crashed the program.
In addition, only the AU component of the plugin is available; even though the VST and VST3 versions are in their respective plugin folders.
I hope I’m able to get this issued resolved. But unfortunately, this plugin and expansion are a goose egg for me. I’m super bummed.
Yeah, we can totally issue a refund asap, the only thing is that I’d love to know what exactly is going on so I can try and fix it.
What is you current setup? ( macOS version, computer etc )
Does the standalone in /Applications launch?
thanks for the patience!
I appreciate that. However, I would like to resolve the issue if possible. If not, I would definitely look into getting a refund.
macOS Monterey (Version 12.7.6)
Mac Pro (Late 2013)
2.7 GHz 12-Core Intel Xeon E5
128 GB 1066 MHz DDR3
AMD FirePro D700 6 GB
No. When I tried to open it, I received a dialog box that indicate Notes quit unexpectedly.
Ok, I think your setup def has the power to run Notes, but I’m worried that there might be some compatibility issues, especially with the chip and some stuff we have going on internally (AVX2) and maybe the graphics card. I’d love to be able to support the mac pro you have, but it might be that we spend a few days getting it going, it might not work and also not so many other people will have this exact setup, due to this it becomes super hard to have devs working on it without an assured outcome.
I can process the refund right now if you pm me your email address you used at checkout. Sorry about that and we’d love to have you as a customer and appreciate the fact that you checked it out.
Hi Gavin,
I think you’re right. The writing is on the wall for my Mac Pro. I’ll pivot back to Notes when I upgrade to an M1 Mac.
I tried putting my email address in this message, but received an error stating that new users can not put more than 5 links in a post. Please see my information below.
Order: 2116709
Thank you for your time and attention to this matter.
Regards,
NLBIV
Yeah, like its a great computer, its just things move so fast these days…maybe in 40 years people will be going crazy looking for old computers to run “vintage” plugins!
I’ll process the refund and we’d love to have you jump back in at another time!
Agreed. Plus with Apple discontinuing the Mac Pro line, an M series Mac is definitely in my near future. Hey…as long as Apple supports Rosetta, M series Macs will be able to run Intel apps (vintage plugins). At least, that’s what I’m counting on. Ha ha.
I’ll be on the lookout for the refund.
Oh…where should I look to delete Note’s sample files (if you will). It was a 7 GB install, so I’m sure so peripheral files were tucked away somewhere. I’ll run “Delete Apps” which should grab everything, However, I’m hyper-retentive; and felt it prudent to inquire should something go awry when deleting the plugin.
Again, thank you for you assistance.
Best regards,
NLBIV
Notes files are in /Application Support/FAW/Notes/
Awesome! Thanks Gavin.