# Why don't you guys respond to support emails?
**URL:** https://community.futureaudioworkshop.com/t/why-dont-you-guys-respond-to-support-emails/2466
**Category:** Circle Synth General
**Created:** [July 9, 2026, 9:33pm UTC](https://community.futureaudioworkshop.com/t/why-dont-you-guys-respond-to-support-emails/2466 "2026-07-09T21:33:01Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@brianbotkiller](https://community.futureaudioworkshop.com/u/brianbotkiller)
#### Post date: [July 9, 2026, 9:33pm UTC](https://community.futureaudioworkshop.com/t/why-dont-you-guys-respond-to-support-emails/2466/1 "2026-07-09T21:33:01Z")
I emailed over two months ago about an issue with Circle that won’t allow me to get it licensed, and for some insane reason, there’s no offline authorization for Circle. Support got back to me once, then never did, and now never responds to emails.
I’m confused… do you WANT people to pay for your plugins? Because this is a sure-fire way to make them not pay for them.
You should have an offline activation scheme, and you should at the very least respond to support emails.
I’ll never use Circle in a production again because of this, because if it breaks, so does my entire workflow.
Get it together.
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### Author:  [@brianbotkiller](https://community.futureaudioworkshop.com/u/brianbotkiller)
#### Post date: [July 10, 2026, 6:25pm UTC](https://community.futureaudioworkshop.com/t/why-dont-you-guys-respond-to-support-emails/2466/2 "2026-07-10T18:25:00Z")
lol way to reply, FAW
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### Author:  [@Julia](https://community.futureaudioworkshop.com/u/Julia)
#### Post date: [July 12, 2026, 4:33pm UTC](https://community.futureaudioworkshop.com/t/why-dont-you-guys-respond-to-support-emails/2466/3 "2026-07-12T16:33:20Z")
Hey Brian, my apologies for the delay on this 🙏 I’m taking over some of my colleague’s tickets and it looks like your ticket unfortunately slipped through the cracks, I’m so sorry about that. I just responded now please keep an eye out for my email!
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### Author:  [@system](https://community.futureaudioworkshop.com/u/system)
#### Post date: [August 10, 2026, 4:07pm UTC](https://community.futureaudioworkshop.com/t/why-dont-you-guys-respond-to-support-emails/2466/4 "2026-08-10T16:07:03Z")
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