# Unable to activate SubLab XL **URL:** \ **Category:** SubLab XL\ **Created:** [June 24, 2023, 7:28pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633 "2023-06-24T19:28:36Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![CindyFlopper](https://avatars.discourse-cdn.com/v4/letter/c/b9e5f3/32.png) [@CindyFlopper](https://community.futureaudioworkshop.com/u/CindyFlopper)\ **Post date:** [June 24, 2023, 7:28pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/1 "2023-06-24T19:28:36Z")
I just bought SubLab XL directly from the website. I installed on my windows 11 computer and try to login to the plugin, and it keeps saying license not found. I have tried re setting my password and logging in through the stand alone sub lab app and that dose not work either. Please help me! ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [June 26, 2023, 3:26pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/2 "2023-06-26T15:26:04Z")
Hi, We’re looking into it right now. Thanks, Gavin. ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [June 26, 2023, 3:36pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/3 "2023-06-26T15:36:15Z")
Ok, so I’ve had a look and can activate ok…can you post a screen shot ( hiding any passwords or activation codes ) so I can see what is up? Thanks, Gavin. ---
**Author:** ![CindyFlopper](https://avatars.discourse-cdn.com/v4/letter/c/b9e5f3/32.png) [@CindyFlopper](https://community.futureaudioworkshop.com/u/CindyFlopper)\ **Post date:** [June 26, 2023, 3:51pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/4 "2023-06-26T15:51:03Z")
![Screenshot 2023-06-24 123604](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/1X/4aadb28e88d4f3dbb753e2b8e7ead8bec9d62bdd.jpeg) ---
**Author:** ![CindyFlopper](https://avatars.discourse-cdn.com/v4/letter/c/b9e5f3/32.png) [@CindyFlopper](https://community.futureaudioworkshop.com/u/CindyFlopper)\ **Post date:** [June 26, 2023, 3:52pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/5 "2023-06-26T15:52:21Z")
It still wont work. I don’t have an authorization key, the instructions say to authorize sub lab xl by logging in through the vst. ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [June 26, 2023, 5:13pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/6 "2023-06-26T17:13:47Z")
Hey @CindyFlopper 👋 I think I see what the issue is and fixed it. Could you please try again? 🙏 Take care, Julia ---
**Author:** ![CindyFlopper](https://avatars.discourse-cdn.com/v4/letter/c/b9e5f3/32.png) [@CindyFlopper](https://community.futureaudioworkshop.com/u/CindyFlopper)\ **Post date:** [June 26, 2023, 5:38pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/7 "2023-06-26T17:38:00Z")
Thanks Julia! Whatever you did worked somehow. Will I be able to authorize on 2 other computers as well? ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [June 26, 2023, 6:09pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/8 "2023-06-26T18:09:32Z")
Hey @CindyFlopper yup! You can have SubLab XL running on 3 computers at a time. And, you can also deactivate machines like this: [https://support.futureaudioworkshop.com/hc/en-us/articles/6192973784855-How-can-I-deactivate-my-computer-](https://support.futureaudioworkshop.com/hc/en-us/articles/6192973784855-How-can-I-deactivate-my-computer-) ---
**Author:** ![AXONAL](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@AXONAL](https://community.futureaudioworkshop.com/u/AXONAL)\ **Post date:** [January 26, 2024, 6:49am UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/9 "2024-01-26T06:49:15Z")
Hi I have a the same issue but mine is on a reinstall on the same device please help as I need to fix a bassline in a project that has been singed & cant move forward ☹ ---
**Author:** ![egilellevill](https://avatars.discourse-cdn.com/v4/letter/e/e495f1/32.png) [@egilellevill](https://community.futureaudioworkshop.com/u/egilellevill)\ **Post date:** [May 6, 2024, 1:45pm UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/10 "2024-05-06T13:45:24Z")
I have the same issue! Bought it today, but cant activate or log in. Please fix? ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [May 7, 2024, 10:49am UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/11 "2024-05-07T10:49:28Z")
Please try to activate again, it will work now 😊 ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/5/57e4749b7361f205890dbfe72dd24a9b5b3271eb.png) [@system](https://community.futureaudioworkshop.com/u/system)\ **Post date:** [December 4, 2025, 11:57am UTC](https://community.futureaudioworkshop.com/t/unable-to-activate-sublab-xl/1633/12 "2025-12-04T11:57:13Z")
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