# Sublab Xl purchased but no installer **URL:** \ **Category:** SubLab XL\ **Tags:** support\ **Created:** [May 31, 2026, 8:32pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449 "2026-05-31T20:32:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![HomoSapien](https://avatars.discourse-cdn.com/v4/letter/h/91b2a8/32.png) [@HomoSapien](https://community.futureaudioworkshop.com/u/HomoSapien)\ **Post date:** [May 31, 2026, 8:32pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/1 "2026-05-31T20:32:14Z")
Hey, i just purchased sublab xl by paypal but i did not receive any installer, btw when i did the purchase i was not logged to my FAW account! what to do please ? ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [June 2, 2026, 11:50pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/2 "2026-06-02T23:50:05Z")
Ok, let me chase this up…can you message me the email address you used when checking out. You will need to have used some email ( if not your account email ) and this will be the one that will have your activation code. ---
**Author:** ![HomoSapien](https://avatars.discourse-cdn.com/v4/letter/h/91b2a8/32.png) [@HomoSapien](https://community.futureaudioworkshop.com/u/HomoSapien)\ **Post date:** [June 3, 2026, 2:47pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/3 "2026-06-03T14:47:34Z")
Hey, Thanks for getting back to me, the first order i was not connected to my account, actually i did not even enter my email address, but here is the email i use “[homosapien.booking@gmail.com](mailto:homosapien.booking@gmail.com)”, the second purchase was using my account and i successfully installed the Sub Lab XL. ![](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/8/8964747273ccfcc4010c57310138ac52ab9f7288.jpeg) ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [June 4, 2026, 12:55am UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/4 "2026-06-04T00:55:54Z")
That’s a bit strange, it shouldn’t have allowed you to checkout without entering an email address. Are you sure the order/payment went through? ---
**Author:** ![HomoSapien](https://avatars.discourse-cdn.com/v4/letter/h/91b2a8/32.png) [@HomoSapien](https://community.futureaudioworkshop.com/u/HomoSapien)\ **Post date:** [June 4, 2026, 1:30am UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/5 "2026-06-04T01:30:24Z")
Hi again, Yes it’s pretty bizarre since i didn’t even have to connect, it was via Paypal account, later i tried via my account and it worked perfectly, right now both purchases are pending as you see in thescreenshot, i don’t know if one of them will be refunded automatically or not. Thanks ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [June 16, 2026, 4:05pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/6 "2026-06-16T16:05:29Z")
Hey! Just wanted to follow up - were you able to get the installers in your account, etc.? ---
**Author:** ![HomoSapien](https://avatars.discourse-cdn.com/v4/letter/h/91b2a8/32.png) [@HomoSapien](https://community.futureaudioworkshop.com/u/HomoSapien)\ **Post date:** [June 16, 2026, 5:42pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/7 "2026-06-16T17:42:32Z")
Hey Julia, Sorry for the delay, actually the problem is that i did the purchase the first time without even entering my email address or even signing to my account, so there was nothing no installer and than i did the same purchase again using my account, it than worked perfectly! But i think there was a refund already, i’m not sure. Thank you ! ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [June 18, 2026, 11:29am UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/8 "2026-06-18T11:29:50Z")
Okay cool, if you run into any issues let us know or reach out to our Support Team 😊 ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/5/57e4749b7361f205890dbfe72dd24a9b5b3271eb.png) [@system](https://community.futureaudioworkshop.com/u/system)\ **Post date:** [June 18, 2026, 1:30pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-purchased-but-no-installer/2449/9 "2026-06-18T13:30:32Z")
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