# SubLab XL not showing up in Activation Codes :( Cant reinstall on same device after issues

**URL:** <https://community.futureaudioworkshop.com/t/sublab-xl-not-showing-up-in-activation-codes-cant-reinstall-on-same-device-after-issues/1909>\
**Category:** SubLab XL\
**Tags:** support\
**Created:** [January 26, 2024, 7:19am UTC](https://community.futureaudioworkshop.com/t/sublab-xl-not-showing-up-in-activation-codes-cant-reinstall-on-same-device-after-issues/1909 "2024-01-26T07:19:27Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![AXONAL](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@AXONAL](https://community.futureaudioworkshop.com/u/AXONAL)\
**Post date:** [January 26, 2024, 7:19am UTC](https://community.futureaudioworkshop.com/t/sublab-xl-not-showing-up-in-activation-codes-cant-reinstall-on-same-device-after-issues/1909/1 "2024-01-26T07:19:27Z")

</div>

it shows in my account under orders & downloads but not in Activation Code & when I try to install in cuebase pro 13 it said no licence found contact support & have a project to fix that I used XL in im on a deadline please help ☹

---

<div class="post-metadata">

**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\
**Post date:** [February 7, 2024, 9:09pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-not-showing-up-in-activation-codes-cant-reinstall-on-same-device-after-issues/1909/2 "2024-02-07T21:09:39Z")

</div>

Hey there 👋

Sorry about this! Were you able to get help with support? If not, please send me a DM with your email address and I’ll look up your ticket 🙏

---

<div class="post-metadata">

**Author:** ![AXONAL](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@AXONAL](https://community.futureaudioworkshop.com/u/AXONAL)\
**Post date:** [February 7, 2024, 11:21pm UTC](https://community.futureaudioworkshop.com/t/sublab-xl-not-showing-up-in-activation-codes-cant-reinstall-on-same-device-after-issues/1909/3 "2024-02-07T23:21:25Z")

</div>

Hi Julia I did get a reply but its still not working yet 🙁 I hope someone can help me.  
My email address is [poultons@hotmail.co.uk](mailto:poultons@hotmail.co.uk)  
kind regards scott

---

<div class="post-metadata">

**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\
**Post date:** [February 8, 2024, 11:45am UTC](https://community.futureaudioworkshop.com/t/sublab-xl-not-showing-up-in-activation-codes-cant-reinstall-on-same-device-after-issues/1909/4 "2024-02-08T11:45:48Z")

</div>

Okay, I found your ticket and just responded. Please look for my message and I think you will be able to get up and running now 🙏

---

<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/5/57e4749b7361f205890dbfe72dd24a9b5b3271eb.png) [@system](https://community.futureaudioworkshop.com/u/system)\
**Post date:** [December 4, 2025, 11:58am UTC](https://community.futureaudioworkshop.com/t/sublab-xl-not-showing-up-in-activation-codes-cant-reinstall-on-same-device-after-issues/1909/5 "2025-12-04T11:58:14Z")

</div>

Closed on December 4, 2025, 11:58am UTC

This topic was automatically closed 2 hours after the last reply. New replies are no longer allowed.