# Sublab crashing and XL won't show and load any preset **URL:** \ **Category:** SubLab\ **Created:** [October 22, 2024, 12:01pm UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054 "2024-10-22T12:01:46Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![xanny](https://avatars.discourse-cdn.com/v4/letter/x/dfb087/32.png) [@xanny](https://community.futureaudioworkshop.com/u/xanny)\ **Post date:** [October 22, 2024, 12:01pm UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/1 "2024-10-22T12:01:46Z")
Hey man, I can’t open Subtab; it crashes Ableton 12. I’m using M1 Pro and OS Sequoia. Also with XL, it activated but asked me to put the keygen again and again, plus i can’t see any preset, and I can load any! can you please help me with it? frustrating ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [October 22, 2024, 2:44pm UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/2 "2024-10-22T14:44:39Z")
We’ve got the beta installers for SubLab XL here: [https://community.futureaudioworkshop.com/t/sublab-xl-not-compatible-with-mac-os-15-beta-sequoia/1992/77](https://community.futureaudioworkshop.com/t/sublab-xl-not-compatible-with-mac-os-15-beta-sequoia/1992/77) The beta for SubLab is on the way. ---
**Author:** ![xanny](https://avatars.discourse-cdn.com/v4/letter/x/dfb087/32.png) [@xanny](https://community.futureaudioworkshop.com/u/xanny)\ **Post date:** [November 4, 2024, 11:43am UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/3 "2024-11-04T11:43:22Z")
any update? really frustrating ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [November 4, 2024, 12:09pm UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/4 "2024-11-04T12:09:10Z")
Hey @xanny, can you try opening the SubLab XL standalone app? When it’s open, are you able to click through Settings \> Activation and also the About tabs? Could you take a screenshot of both and post here? ---
**Author:** ![xanny](https://avatars.discourse-cdn.com/v4/letter/x/dfb087/32.png) [@xanny](https://community.futureaudioworkshop.com/u/xanny)\ **Post date:** [November 4, 2024, 12:20pm UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/5 "2024-11-04T12:20:27Z")
That’s sorted, I can’t use sublab, XL already fixed with the new update ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [November 4, 2024, 2:35pm UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/6 "2024-11-04T14:35:09Z")
Okay got it. Could you launch the SubLab standalone app and click the “sublab” icon in the top left corner to see this page? ![Screenshot 2024-11-04 at 2.33.01 PM](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/6/62e7ef525cc4617b81c2f8bf15480d7e62ae60d4.jpeg) ---
**Author:** ![xanny](https://avatars.discourse-cdn.com/v4/letter/x/dfb087/32.png) [@xanny](https://community.futureaudioworkshop.com/u/xanny)\ **Post date:** [December 1, 2024, 11:05am UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/7 "2024-12-01T11:05:43Z")
that’s the thing, I can’t open it, and it crashes ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [December 2, 2024, 9:55am UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/8 "2024-12-02T09:55:20Z")
Hey Xanny, Have you tried the latest version of SubLab available here: [https://cdn.futureaudioworkshop.com/downloads/sublabxl/SubLabXL-Installer-1.0.4-Sequoia-macOS-Release-261124.zip](https://cdn.futureaudioworkshop.com/downloads/sublabxl/SubLabXL-Installer-1.0.4-Sequoia-macOS-Release-261124.zip) Also, does it crash during activation and you bought it from Plugin Boutique? If so make sure that you follow step 7 here: [https://support.futureaudioworkshop.com/hc/en-us/categories/6191683518871-SubLabXL](https://support.futureaudioworkshop.com/hc/en-us/categories/6191683518871-SubLabXL) ---
**Author:** ![xanny](https://avatars.discourse-cdn.com/v4/letter/x/dfb087/32.png) [@xanny](https://community.futureaudioworkshop.com/u/xanny)\ **Post date:** [February 4, 2025, 11:58am UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/9 "2025-02-04T11:58:01Z")
hey mate, it’s not the XL i m having trouble with, it’s just the basic sublab ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [February 17, 2025, 10:26am UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/10 "2025-02-17T10:26:53Z")
Hey @xanny Could you please try this installer? This is the latest macOS installer for the original SubLab: [https://cdn.futureaudioworkshop.com/downloads/sublab/SubLab-Installer-1.0.9-Sequoia-macOS-Release-181124.zip](https://cdn.futureaudioworkshop.com/downloads/sublab/SubLab-Installer-1.0.9-Sequoia-macOS-Release-181124.zip) Please make sure to quit your DAW before running the installer, and then reboot your mac once install is completed. Let me know if that works or not 🙏 ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/5/57e4749b7361f205890dbfe72dd24a9b5b3271eb.png) [@system](https://community.futureaudioworkshop.com/u/system)\ **Post date:** [December 4, 2025, 11:48am UTC](https://community.futureaudioworkshop.com/t/sublab-crashing-and-xl-wont-show-and-load-any-preset/2054/11 "2025-12-04T11:48:07Z")
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