# Reset Machine ID **URL:** \ **Category:** SubLab\ **Tags:** support\ **Created:** [May 4, 2021, 10:57pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734 "2021-05-04T22:57:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mxcn](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@Mxcn](https://community.futureaudioworkshop.com/u/Mxcn)\ **Post date:** [May 4, 2021, 10:57pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/1 "2021-05-04T22:57:41Z")
How long should I be waiting for customer service to reset my IDs so I can install sub lab? It’s been 2 days since I send a message to reset my IDs? ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [May 5, 2021, 9:32am UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/2 "2021-05-05T09:32:19Z")
I’ll sort it out now @Mxcn if it hasn’t been done… ---
**Author:** ![Tokmagic](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Tokmagic](https://community.futureaudioworkshop.com/u/Tokmagic)\ **Post date:** [May 22, 2021, 9:29am UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/3 "2021-05-22T09:29:16Z")
Hello Gavin. I have the same problem. Can you please help me also? Thanks ---
**Author:** ![fulfordpr](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/fulfordpr/32/526_2.png) [@fulfordpr](https://community.futureaudioworkshop.com/u/fulfordpr)\ **Post date:** [May 23, 2021, 3:12am UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/4 "2021-05-23T03:12:18Z")
Same @Gavin_FAW I only have one other computer and had to reinstall a couple times. Didn’t think it would use up all my activations. Now I have a permanent macbook specifically for production and can’t install it. I can make the same sounds in Operator, but it takes too much time. ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [May 24, 2021, 8:23am UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/5 "2021-05-24T08:23:04Z")
Hey @Tokmagic & @fulfordpr You both should be good to go now 👍 Gavin. ---
**Author:** ![fulfordpr](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/fulfordpr/32/526_2.png) [@fulfordpr](https://community.futureaudioworkshop.com/u/fulfordpr)\ **Post date:** [May 24, 2021, 6:19pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/6 "2021-05-24T18:19:00Z")
@Gavin_FAW Still showing i’ve used 3. ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [May 24, 2021, 7:09pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/7 "2021-05-24T19:09:33Z")
Try again there @fulfordpr 👍 ---
**Author:** ![fulfordpr](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/fulfordpr/32/526_2.png) [@fulfordpr](https://community.futureaudioworkshop.com/u/fulfordpr)\ **Post date:** [May 24, 2021, 9:03pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/8 "2021-05-24T21:03:27Z")
Works now, Thanks a ton! ---
**Author:** ![Obass](https://avatars.discourse-cdn.com/v4/letter/o/ba8739/32.png) [@Obass](https://community.futureaudioworkshop.com/u/Obass)\ **Post date:** [July 5, 2021, 7:48pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/9 "2021-07-05T19:48:23Z")
Having the same issue. I would like to rectify this issue as well. ---
**Author:** ![elamen](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/elamen/32/543_2.png) [@elamen](https://community.futureaudioworkshop.com/u/elamen)\ **Post date:** [July 8, 2021, 6:04pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/11 "2021-07-08T18:04:04Z")
Hi Gavin, I’m having this same issue. I emailed support several days ago but haven’t heard back. My email for this community account is the same as my activation user account. Thank you! ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [July 14, 2021, 12:47pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/12 "2021-07-14T12:47:28Z")
@elamen and @Obass Have your slots being cleared guys? Thanks, Gavin. ---
**Author:** ![elamen](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/elamen/32/543_2.png) [@elamen](https://community.futureaudioworkshop.com/u/elamen)\ **Post date:** [July 14, 2021, 3:52pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/13 "2021-07-14T15:52:52Z")
@Gavin_FAW I still see 3/3 activations used in my account. I tried entering the activation code in the plugin anyway, but no luck. Thank you ---
**Author:** ![cc2wavy](https://avatars.discourse-cdn.com/v4/letter/c/85f322/32.png) [@cc2wavy](https://community.futureaudioworkshop.com/u/cc2wavy)\ **Post date:** [July 16, 2021, 2:58am UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/14 "2021-07-16T02:58:00Z")
need help with this issue as well. i purchased my license through plugin boutique not sure if that changes anything ---
**Author:** ![hugo.paris19](https://avatars.discourse-cdn.com/v4/letter/h/f14d63/32.png) [@hugo.paris19](https://community.futureaudioworkshop.com/u/hugo.paris19)\ **Post date:** [July 17, 2021, 5:17pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/15 "2021-07-17T17:17:51Z")
I’m also facing the problem due to a computer migration, thanks ---
**Author:** ![TamasKerekes](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@TamasKerekes](https://community.futureaudioworkshop.com/u/TamasKerekes)\ **Post date:** [July 17, 2021, 8:30pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/16 "2021-07-17T20:30:52Z")
Hello. I am new here. My name is Tamas Kerekes. I just signed up and have been using SubLab for around a year now and I love it. Gave the plug-in five stars on plugin boutique. I came across the issue " Oops, seems you’ve used your code on too many computers. Click below for help!" The link is broken and takes me to a 404 error weblink, and I only recall using my code on two desktops I believe. I already had the plug-in activated on my main desktop, but one day it was asking for my activation code again and gave me that error message. I really appreciate the admin/dev’s help if they could reset my code or help me fix this sometime during the workweek. Thank you so much and take care! ---
**Author:** ![Kerry780](https://avatars.discourse-cdn.com/v4/letter/k/9de0a6/32.png) [@Kerry780](https://community.futureaudioworkshop.com/u/Kerry780)\ **Post date:** [July 18, 2021, 9:56am UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/17 "2021-07-18T09:56:20Z")
Same problem here i updated my computer now it says I have 3 machine ids and I only use it on one computer so I need to reset it ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [July 19, 2021, 4:42pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/18 "2021-07-19T16:42:35Z")
Hi @elamen @cc2wavy @Hugo.paris19 & @TamasKerekes 👋 Please submit the form called **reset my activation code** via the chat box on our [**site**](https://futureaudioworkshop.com) or the [**help center**](https://support.futureaudioworkshop.com/hc/en-us). We will reset it within 24-48 hours 🙏 Take care, Julia ---
**Author:** ![phatmonkey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/phatmonkey/32/760_2.png) [@phatmonkey](https://community.futureaudioworkshop.com/u/phatmonkey)\ **Post date:** [August 10, 2021, 10:45am UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/19 "2021-08-10T10:45:39Z")
My 48 hours is almost up after contacting u peeps on Sunday, I also sent another request yesterday. Users should have the ability to reset in accounts as it will make everyone’s life easier. SIDE NOTE: Does anyone have a phone number I can use to contact them? ---
**Author:** ![DSM2](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/dsm2/32/551_2.png) [@DSM2](https://community.futureaudioworkshop.com/u/DSM2)\ **Post date:** [August 10, 2021, 1:00pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/20 "2021-08-10T13:00:45Z")
Need also an reset of registered IDs… I think in the short or long run it makes more sense for both the customers who leave money here and for you as a support master to give us the opportunity to perform the reset ourselves in the account. Other manufacturers have already proven that it works more than enough… (Example Arturia or Plugin Alliance) ---
**Author:** ![DSM2](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/dsm2/32/551_2.png) [@DSM2](https://community.futureaudioworkshop.com/u/DSM2)\ **Post date:** [August 12, 2021, 7:48pm UTC](https://community.futureaudioworkshop.com/t/reset-machine-id/734/21 "2021-08-12T19:48:51Z")
2 days past and still no reset… Thanks for nothing @FAW [Next page](https://community.futureaudioworkshop.com/t/reset-machine-id/734.md?page=2)