# Problem that sublab cannot be authenticated

**URL:** <https://community.futureaudioworkshop.com/t/problem-that-sublab-cannot-be-authenticated/2420>\
**Category:** SubLab\
**Created:** [April 15, 2026, 9:36pm UTC](https://community.futureaudioworkshop.com/t/problem-that-sublab-cannot-be-authenticated/2420 "2026-04-15T21:36:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![xuuu](https://avatars.discourse-cdn.com/v4/letter/x/ecb155/32.png) [@xuuu](https://community.futureaudioworkshop.com/u/xuuu)\
**Post date:** [April 15, 2026, 9:36pm UTC](https://community.futureaudioworkshop.com/t/problem-that-sublab-cannot-be-authenticated/2420/1 "2026-04-15T21:36:13Z")

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I recently got a new computer. After installing sublab, it showed You re not on the internet when authorizing. I checked my computer according to the 3 prompts in troubleshooting, but no problem was solved. My DAW is logic pro12.2, the computer system is macos Tahoe26.4, and the Cpu is apple M5 max.

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**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\
**Post date:** [April 15, 2026, 9:37pm UTC](https://community.futureaudioworkshop.com/t/problem-that-sublab-cannot-be-authenticated/2420/2 "2026-04-15T21:37:35Z")

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Hey @xuuu I think I responded to your support message today. We had a brief interruption to our server due to some maintenance - activation is working again now 🙏

Apologies again about that!

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**Author:** ![xuuu](https://avatars.discourse-cdn.com/v4/letter/x/ecb155/32.png) [@xuuu](https://community.futureaudioworkshop.com/u/xuuu)\
**Post date:** [April 16, 2026, 1:32am UTC](https://community.futureaudioworkshop.com/t/problem-that-sublab-cannot-be-authenticated/2420/3 "2026-04-16T01:32:34Z")

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It works ,thank you very much!

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**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\
**Post date:** [April 16, 2026, 9:10am UTC](https://community.futureaudioworkshop.com/t/problem-that-sublab-cannot-be-authenticated/2420/4 "2026-04-16T09:10:50Z")

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Glad to hear that it’s working now!

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**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/5/57e4749b7361f205890dbfe72dd24a9b5b3271eb.png) [@system](https://community.futureaudioworkshop.com/u/system)\
**Post date:** [April 16, 2026, 11:11am UTC](https://community.futureaudioworkshop.com/t/problem-that-sublab-cannot-be-authenticated/2420/5 "2026-04-16T11:11:28Z")

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