# No answer from support about activation problem **URL:** \ **Category:** SubLab\ **Tags:** support\ **Created:** [November 18, 2021, 10:48am UTC](https://community.futureaudioworkshop.com/t/no-answer-from-support-about-activation-problem/890 "2021-11-18T10:48:16Z")\ **Posts on this page:** 4\ **Page:** 2
**Author:** ![EmbersSongs](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@EmbersSongs](https://community.futureaudioworkshop.com/u/EmbersSongs)\ **Post date:** [January 3, 2022, 2:25pm UTC](https://community.futureaudioworkshop.com/t/no-answer-from-support-about-activation-problem/890/22 "2022-01-03T14:25:27Z")
Thanks for the info, Gavin. Speaking first-hand from my day gig in the agile SW/product dev world, I know it can be challenging. If you are in the midst of a slog to resolve this, perhaps some general notice in the purchase flow to indicate activation may take some time? I know that is cringe-worthy from a marketing perspective, but perhaps it would ensure folks hoping to use this in a time -sensitive fashion (eg for an upcoming mix on a deadline) know it might not be active right away? In any event, thanks for listening. Hopefully things go well as you rework as needed. ---
**Author:** ![Juno](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@Juno](https://community.futureaudioworkshop.com/u/Juno)\ **Post date:** [January 9, 2022, 3:33am UTC](https://community.futureaudioworkshop.com/t/no-answer-from-support-about-activation-problem/890/23 "2022-01-09T03:33:10Z")
Hello, I have been trying to activate Sublab on my second computer and I get the same error code “Something is up: 96.” I was able to use it once when I first authorized it - online it took my machine ID - but when I tried to use it on a new project it asked me to authorize again and I couldn’t access it even after putting in the activation code. ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [January 10, 2022, 1:08pm UTC](https://community.futureaudioworkshop.com/t/no-answer-from-support-about-activation-problem/890/24 "2022-01-10T13:08:43Z")
Hey @Juno, @Julia is working through the backlog today. Hang on and she will have you code cleared asap. Thanks, Gavin. ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [December 4, 2025, 12:06pm UTC](https://community.futureaudioworkshop.com/t/no-answer-from-support-about-activation-problem/890/25 "2025-12-04T12:06:34Z")
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