# New Subpack wont load **URL:** \ **Category:** SubLab\ **Tags:** bug\ **Created:** [March 8, 2023, 12:38pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551 "2023-03-08T12:38:50Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Deebaker74](https://avatars.discourse-cdn.com/v4/letter/d/c77e96/32.png) [@Deebaker74](https://community.futureaudioworkshop.com/u/Deebaker74)\ **Post date:** [March 8, 2023, 12:38pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/1 "2023-03-08T12:38:50Z")
I purchased a subpack bundle. I follow the instructions to the “T”… but when i try to import the pack and it opens the folder to select the packs to import… the folder is empty… anyone else gave thus problem?.. i reached out to support a cpl days ago … but nothing!!! Should i request a refund … would like to get it working if i can. ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [March 8, 2023, 2:55pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/2 "2023-03-08T14:55:37Z")
Hey @Deebaker74, Which pack exactly are you trying to load? The file name should be “packname.subpack”…can you make sure that you have this file also? I’m here to help! Gavin. ---
**Author:** ![Deebaker74](https://avatars.discourse-cdn.com/v4/letter/d/c77e96/32.png) [@Deebaker74](https://community.futureaudioworkshop.com/u/Deebaker74)\ **Post date:** [March 8, 2023, 8:01pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/3 "2023-03-08T20:01:18Z")
Hey Gavin- i purchased the Sublab Xl Pack Bundle. I have windows… i have attached 2 pics … the first is the bundle folder after download. The second is trying to import the pack… nothing appears in the folder. ![20230308_145738](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/1X/b049d524def24e6ad34d822eaff72e555ef920b5.jpeg) ---
**Author:** ![Deebaker74](https://avatars.discourse-cdn.com/v4/letter/d/c77e96/32.png) [@Deebaker74](https://community.futureaudioworkshop.com/u/Deebaker74)\ **Post date:** [March 8, 2023, 8:02pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/4 "2023-03-08T20:02:06Z")
2nd pic Gavin… ![20230308_145827](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/1X/9b647685ca354122e2b75eec2c697a195b03b2ce.jpeg) ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [March 9, 2023, 12:31pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/5 "2023-03-09T12:31:26Z")
Ok, I know what is wrong, you’re trying to import in SubLab XL packs into SubLab. What we can do is give you a free upgrade to the SubLab XL? You have already bought SubLab and the pack bundle so it is fair I think! @Julia can you arrange to give @Deebaker74 a free upgrade from SubLab to XL? ---
**Author:** ![Deebaker74](https://avatars.discourse-cdn.com/v4/letter/d/c77e96/32.png) [@Deebaker74](https://community.futureaudioworkshop.com/u/Deebaker74)\ **Post date:** [March 9, 2023, 1:28pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/6 "2023-03-09T13:28:16Z")
Thank you so much @Gavin. I wasnt aware that there was a difference. So sorry for the inconvenience. And thank you so much for the upgrade 🙏🏻🙏🏻 ---
**Author:** ![NDRE28](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/ndre28/32/950_2.png) [@NDRE28](https://community.futureaudioworkshop.com/u/NDRE28)\ **Post date:** [March 12, 2023, 11:18pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/7 "2023-03-12T23:18:45Z")
Wow! I am super impressed by the good will & way of the FAW tech crew to solve this issue! ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [December 4, 2025, 12:06pm UTC](https://community.futureaudioworkshop.com/t/new-subpack-wont-load/1551/8 "2025-12-04T12:06:22Z")