# Need to reset my id machines **URL:** \ **Category:** SubLab\ **Created:** [April 27, 2021, 11:03pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720 "2021-04-27T23:03:58Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![vazgrm](https://avatars.discourse-cdn.com/v4/letter/v/f04885/32.png) [@vazgrm](https://community.futureaudioworkshop.com/u/vazgrm)\ **Post date:** [April 27, 2021, 11:03pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/1 "2021-04-27T23:03:58Z")
Just need to clear all the machine tied to my sub lab so i can get a new computer in. My laptop got recently stolen. ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [April 28, 2021, 12:51pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/2 "2021-04-28T12:51:51Z")
That’s terrible that your laptop was stolen but glad your back in actions. If you send a request through to support, @Julia will clear the slots asap if she hasn’t already done so. Thanks. ---
**Author:** ![deecee212](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@deecee212](https://community.futureaudioworkshop.com/u/deecee212)\ **Post date:** [April 28, 2021, 8:55pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/3 "2021-04-28T20:55:09Z")
I’ve been waiting 2 days to hear back about resetting my IDs after a simple OS update on two computers. I had 800+ plug-ins transferred with zero issues within a few hours. SubLab is literally the only plug-in that wasn’t reactivated same day. At this point, it is impossible to use SubLab in any serious projects if it takes days to re-activate, when others take minutes. Hopefully they get back to you sooner. All I’ve received is an automated robo-message with no support ticket# or anything. Is “Julia” an actual human? ---
**Author:** ![deecee212](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@deecee212](https://community.futureaudioworkshop.com/u/deecee212)\ **Post date:** [April 28, 2021, 8:56pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/4 "2021-04-28T20:56:09Z")
You sure about that? I’ve been waiting 2+ days… ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [April 29, 2021, 10:48am UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/5 "2021-04-29T10:48:42Z")
Hey @deecee212, We’re always trying to improve support. Did you send the message via [support@futureaudioworkshop.com](mailto:support@futureaudioworkshop.com)? If you got a robo-message without a ticket then that sounds like facebook. Let me know how you contacted support and we’ll try and make the messages clearer. We also have a support request box on the home page. ![image](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/1X/ec77d4f24a3ff63875c81a57c9a50096e31f9506.jpeg) Thanks for the patience! We’re working on a new system that will remove these issues and allow you to manage your own activations, but t takes a bit of time obviously. Gavin. ---
**Author:** ![deecee212](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@deecee212](https://community.futureaudioworkshop.com/u/deecee212)\ **Post date:** [April 29, 2021, 4:32pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/6 "2021-04-29T16:32:22Z")
Facebook? Dude, I sent an e-mail to support on Monday and got a robo-message. Just sent another message through that “contact us” box and got the same exact robo-message. ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [April 29, 2021, 5:10pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/8 "2021-04-29T17:10:17Z")
Ok, @deecee212, just had a chat to Julia ( she’s a person not a robot 🤖 AI 😃 ) and if you send through your email to me via pm, she’ll bump you up the list. The site was down for a server upgrade last week and she has a backlog that she’s working through the past days. ---
**Author:** ![deecee212](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@deecee212](https://community.futureaudioworkshop.com/u/deecee212)\ **Post date:** [April 29, 2021, 5:52pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/9 "2021-04-29T17:52:21Z")
“Sorry, you cannot send a personal message to that user.” ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [April 29, 2021, 6:06pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/10 "2021-04-29T18:06:32Z")
Hey @vazgrm 👋 we already spoke and I’ve reset your code yesterday. @deecee212 I sent you a DM. Waiting on your info. For anyone else looking for a reset - please direct your messages to our [**Support Page**](https://support.futureaudioworkshop.com/hc/en-us/requests/new). That’s the best way to reach me. ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [December 4, 2025, 12:06pm UTC](https://community.futureaudioworkshop.com/t/need-to-reset-my-id-machines/720/11 "2025-12-04T12:06:42Z")