# I've been trying to get help for three weeks now

**URL:** <https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833>\
**Category:** SubLab XL\
**Tags:** support\
**Created:** [November 21, 2023, 4:01pm UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833 "2023-11-21T16:01:35Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\
**Post date:** [November 22, 2023, 11:11am UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833/3 "2023-11-22T11:11:44Z")

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Many apologies for the delayed response on our end. It’s a very busy time of the year and we’re doing our best to get through a high volume of messages 🙏

@AtroTheRed I just responded to your _[**other thread here**](https://community.futureaudioworkshop.com/t/support-cant-get-a-response-sublab-xl-packs-purchased-from-pluginboutique-not-appearing/1830)_.

@ghostofpop could you send me a DM with your email? I’ll put the refund through for you.

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