# I've been trying to get help for three weeks now
**URL:** https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833
**Category:** SubLab XL
**Created:** [November 21, 2023, 4:01pm UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833 "2023-11-21T16:01:35Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@AtroTheRed](https://community.futureaudioworkshop.com/u/AtroTheRed)
#### Post date: [November 21, 2023, 4:01pm UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833/1 "2023-11-21T16:01:35Z")
Hi, I have contacted support multiple times over the past three weeks with no response. I have even tried creating a thread in here four or five days ago, and still no response.
I bought the Sublab XL expansion pack from pluginboutique back in February this year. I am supposed to get all future expansions with it. However, the new expansions are not in my pluginboutique account.
Please note this is not a situation where I can download the bundle as one zip file. On pluginboutique’s website, the packs show up in my account individually. I am only seeing the packs that were available when I originally purchased the expansion bundle.
I was hoping to see the pack bundle listed in my FAW account, but it is not.
Please help me get these packs, as well as the future ones. I appreciate your help.
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### Author:  [@ghostofpop](https://community.futureaudioworkshop.com/u/ghostofpop)
#### Post date: [November 22, 2023, 9:47am UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833/2 "2023-11-22T09:47:23Z")
Same. I’ve been trying to get a refund since Nov. 3, but I haven’t gotten a response even once. I’ve sent a total of 3 emails and nothing.
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### Author:  [@Julia](https://community.futureaudioworkshop.com/u/Julia)
#### Post date: [November 22, 2023, 11:11am UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833/3 "2023-11-22T11:11:44Z")
Many apologies for the delayed response on our end. It’s a very busy time of the year and we’re doing our best to get through a high volume of messages 🙏
@AtroTheRed I just responded to your _[**other thread here**](https://community.futureaudioworkshop.com/t/support-cant-get-a-response-sublab-xl-packs-purchased-from-pluginboutique-not-appearing/1830)_.
@ghostofpop could you send me a DM with your email? I’ll put the refund through for you.
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### Author:  [@xamido](https://community.futureaudioworkshop.com/u/xamido)
#### Post date: [November 23, 2023, 8:04pm UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833/5 "2023-11-23T20:04:42Z")
Hi, sorry for mentioning you here. But can you check my support request from my email? I haven’t received my sublab xl upgrade and i was charged twice. Thank you.
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### Author:  [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)
#### Post date: [November 28, 2023, 2:55pm UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833/6 "2023-11-28T14:55:05Z")
@Julia can you chase up @xamido support request 😄
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### Author:  [@system](https://community.futureaudioworkshop.com/u/system)
#### Post date: [December 4, 2025, 12:00pm UTC](https://community.futureaudioworkshop.com/t/ive-been-trying-to-get-help-for-three-weeks-now/1833/7 "2025-12-04T12:00:17Z")
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