# Got robbed trying to purchase XL

**URL:** <https://community.futureaudioworkshop.com/t/got-robbed-trying-to-purchase-xl/2017>\
**Category:** SubLab XL\
**Tags:** support\
**Created:** [July 25, 2024, 2:53am UTC](https://community.futureaudioworkshop.com/t/got-robbed-trying-to-purchase-xl/2017 "2024-07-25T02:53:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![maiztrozay](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@maiztrozay](https://community.futureaudioworkshop.com/u/maiztrozay)\
**Post date:** [July 25, 2024, 2:53am UTC](https://community.futureaudioworkshop.com/t/got-robbed-trying-to-purchase-xl/2017/1 "2024-07-25T02:53:46Z")

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Pretty crazy that I came here and saw so many people had this same issue. Really not a good look in any way. I paid for Sublab XL TWICE, and it still isn’t in my account. Got an email saying to head over to my account to download and there’s nothing there. Pretty ridiculous

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**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\
**Post date:** [July 26, 2024, 4:55pm UTC](https://community.futureaudioworkshop.com/t/got-robbed-trying-to-purchase-xl/2017/2 "2024-07-26T16:55:48Z")

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Hey @maiztrozay sorry to hear about that. We’ll get it straightened out for you 🙏 Could you send me a DM with the email address you used to make the purchase? Or you can put your order number here and I’ll look it up?

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**Author:** ![maiztrozay](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@maiztrozay](https://community.futureaudioworkshop.com/u/maiztrozay)\
**Post date:** [July 27, 2024, 3:22pm UTC](https://community.futureaudioworkshop.com/t/got-robbed-trying-to-purchase-xl/2017/3 "2024-07-27T15:22:39Z")

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Yes it’s this same email:

[Maiztrozay@gmail.com](mailto:Maiztrozay@gmail.com)

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**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\
**Post date:** [August 1, 2024, 3:24pm UTC](https://community.futureaudioworkshop.com/t/got-robbed-trying-to-purchase-xl/2017/4 "2024-08-01T15:24:17Z")

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Hi @maiztrozay I had a look at your orders. I can see that two separate orders for the SubLab XL upgrade were completed. I will refund one of them for you. I’m running into a glitch issuing the refund which seems to be with the software we use for card payment processing. I will see how to resolve this. In the meantime, you do have access to your installers, activation code, etc.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/2X/5/57e4749b7361f205890dbfe72dd24a9b5b3271eb.png) [@system](https://community.futureaudioworkshop.com/u/system)\
**Post date:** [December 4, 2025, 11:54am UTC](https://community.futureaudioworkshop.com/t/got-robbed-trying-to-purchase-xl/2017/5 "2025-12-04T11:54:12Z")

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