# Download Will not Work **URL:** \ **Category:** SubLab XL\ **Tags:** support\ **Created:** [January 15, 2023, 7:50pm UTC](https://community.futureaudioworkshop.com/t/download-will-not-work/1509 "2023-01-15T19:50:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Tp01328](https://avatars.discourse-cdn.com/v4/letter/t/cc9497/32.png) [@Tp01328](https://community.futureaudioworkshop.com/u/Tp01328)\ **Post date:** [January 15, 2023, 7:50pm UTC](https://community.futureaudioworkshop.com/t/download-will-not-work/1509/1 "2023-01-15T19:50:50Z")
I just purchased an expansion pack for sublab and when I click the download button, all I get is an error screen. I have tried it from my email as well. Not sure what else to do Help please! ![Screenshot 2023-01-15 at 2.49.53 PM](https://canada1.discourse-cdn.com/flex027/uploads/circlesynth/original/1X/ced63da90dd698eecca67ff1079b838a47ce49a7.png) ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [January 16, 2023, 5:33pm UTC](https://community.futureaudioworkshop.com/t/download-will-not-work/1509/2 "2023-01-16T17:33:25Z")
Ok can you try now? Gavin. ---
**Author:** ![Tp01328](https://avatars.discourse-cdn.com/v4/letter/t/cc9497/32.png) [@Tp01328](https://community.futureaudioworkshop.com/u/Tp01328)\ **Post date:** [January 18, 2023, 9:57pm UTC](https://community.futureaudioworkshop.com/t/download-will-not-work/1509/3 "2023-01-18T21:57:11Z")
Whatever you did worked like a charm. Thank you much. You da man. ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [December 4, 2025, 12:06pm UTC](https://community.futureaudioworkshop.com/t/download-will-not-work/1509/4 "2025-12-04T12:06:21Z")
Closed on December 4, 2025, 12:06pm UTC