# Can't activate Crossgrade update from Plugin Boutique **URL:** \ **Category:** SubLab XL\ **Tags:** support\ **Created:** [November 25, 2024, 10:38am UTC](https://community.futureaudioworkshop.com/t/cant-activate-crossgrade-update-from-plugin-boutique/2090 "2024-11-25T10:38:34Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Firefly](https://avatars.discourse-cdn.com/v4/letter/f/f0a364/32.png) [@Firefly](https://community.futureaudioworkshop.com/u/Firefly)\ **Post date:** [November 25, 2024, 10:38am UTC](https://community.futureaudioworkshop.com/t/cant-activate-crossgrade-update-from-plugin-boutique/2090/1 "2024-11-25T10:38:34Z")
Hello Community, I bought the crossgrade update for SubLab XL on Plugin Boutique. Unfortunately, It says “bad request” every time I try to activate the plugin. I have contacted your support via E-mail already, but I only got a Beta Installer for Mac, which I don’t use. I use Windows 10 and my DAW is Ableton Live 12. Many Thanks, ---
**Author:** ![Gavin\_FAW](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/gavin_faw/32/291_2.png) [@Gavin\_FAW](https://community.futureaudioworkshop.com/u/Gavin_FAW)\ **Post date:** [November 25, 2024, 2:33pm UTC](https://community.futureaudioworkshop.com/t/cant-activate-crossgrade-update-from-plugin-boutique/2090/2 "2024-11-25T14:33:42Z")
Ok…can you pm me your activation code? Can you also make sure that your internet is working? Gavin. ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [December 4, 2025, 11:50am UTC](https://community.futureaudioworkshop.com/t/cant-activate-crossgrade-update-from-plugin-boutique/2090/3 "2025-12-04T11:50:44Z")
Closed on December 4, 2025, 11:50am UTC