# Activation code wasn't linked to account **URL:** \ **Category:** SubLab\ **Created:** [March 28, 2023, 5:33pm UTC](https://community.futureaudioworkshop.com/t/activation-code-wasnt-linked-to-account/1596 "2023-03-28T17:33:38Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Thymos](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@Thymos](https://community.futureaudioworkshop.com/u/Thymos)\ **Post date:** [March 28, 2023, 5:33pm UTC](https://community.futureaudioworkshop.com/t/activation-code-wasnt-linked-to-account/1596/1 "2023-03-28T17:33:38Z")
Hi, I have bought sublab two days ago on knobcloud and opened a support case to add the activation code to my account (same mail as the account for this forum). I did not get any feedback from the support, nor was the code linked to my account. Is there a problem? Best regards ---
**Author:** ![Thymos](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@Thymos](https://community.futureaudioworkshop.com/u/Thymos)\ **Post date:** [March 29, 2023, 11:50am UTC](https://community.futureaudioworkshop.com/t/activation-code-wasnt-linked-to-account/1596/2 "2023-03-29T11:50:20Z")
Hi, It would be really nice if someone could give me some feedback because I cannot use sublab without the linking of the activation code. I also planned to get the xl upgrade because of the current sale… I am a little bit disappointed that something simple like this takes more than two days. You should really create some kind of automated process for that. Best regards ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [March 29, 2023, 11:58am UTC](https://community.futureaudioworkshop.com/t/activation-code-wasnt-linked-to-account/1596/3 "2023-03-29T11:58:56Z")
Hey @Thymos I’ve registered the license to your FAW Account! Take care, Julia ---
**Author:** ![Thymos](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@Thymos](https://community.futureaudioworkshop.com/u/Thymos)\ **Post date:** [March 29, 2023, 12:18pm UTC](https://community.futureaudioworkshop.com/t/activation-code-wasnt-linked-to-account/1596/4 "2023-03-29T12:18:23Z")
Hi Julia, Thanks for that. The activation code is now linked to my account but there is no download link available, which is why I still cannot use sublab :(. Could you provide a link, please? I am also wondering why I cannot buy the upgrade to xl for $20. I would have to pay $50. Is there something else to adjust to enable me to get the upgrade as cross grade? Best regards, Andreas ---
**Author:** ![Thymos](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@Thymos](https://community.futureaudioworkshop.com/u/Thymos)\ **Post date:** [March 29, 2023, 2:14pm UTC](https://community.futureaudioworkshop.com/t/activation-code-wasnt-linked-to-account/1596/5 "2023-03-29T14:14:58Z")
Hi Juila, I found an installer in this forum and was able to install and activate sublab. But it would still be kind, if you could at a download option to my account for future updates etc. Regarding the update to xl for $20. I have seen that there were other users, which had the same issue (cross grade for $50 instead of $20). These users got an mail from your support with a code to get the upgrade for $20. If you would send me that code too, I would buy the upgrade and maybe this adds a download option for xl to my account. Then it would not be necessary for me to have a download option for the regular sublab version. Is that possible? Best regards ---
**Author:** ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)\ **Post date:** [December 4, 2025, 12:06pm UTC](https://community.futureaudioworkshop.com/t/activation-code-wasnt-linked-to-account/1596/6 "2025-12-04T12:06:19Z")