# Activation/Account Questions/Issues

**URL:** https://community.futureaudioworkshop.com/t/activation-account-questions-issues/1834
**Category:** Uncategorized
**Created:** [November 22, 2023, 6:59pm UTC](https://community.futureaudioworkshop.com/t/activation-account-questions-issues/1834 "2023-11-22T18:59:44Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![MusicalGym](https://avatars.discourse-cdn.com/v4/letter/m/53a042/32.png) [@MusicalGym](https://community.futureaudioworkshop.com/u/MusicalGym)
#### Post date: [November 22, 2023, 6:59pm UTC](https://community.futureaudioworkshop.com/t/activation-account-questions-issues/1834/1 "2023-11-22T18:59:44Z")

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Hi, I’m trying to reactivate Circle2 but each time I load it in Studio One, it freezes and I can’t enter the activation code.

Also, neither Sublab nor Circle2 are in my FAW account.  
Sublab still loads fine in Studio One.

I upgraded to XL. When I try to activate, it can’t find my Sublab license.  
I’ll keep trying to contact support.

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### Author: ![Julia](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.futureaudioworkshop.com/julia/32/981_2.png) [@Julia](https://community.futureaudioworkshop.com/u/Julia)
#### Post date: [December 4, 2025, 11:59am UTC](https://community.futureaudioworkshop.com/t/activation-account-questions-issues/1834/2 "2025-12-04T11:59:55Z")

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